If there are some concerns with your order and/or purchase, please notify us immediately (within 24 hours from delivery or pick up). We will replace the item/give you credit for the amount returned for use toward a future purchase . All refunds will be provided as in-store credit.
Order Cancellation Policy:
We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible.
We accept weekday cancellations by phone or email prior to 2:00 pm, 3 business days before your event. All changes must be handled directly with a manager and confirmed by one of the owners. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order.
25% of the entire order will be charged for cancellations 48 hours prior to delivery/pick up.
100% of the entire order will be charged for canceling the order after that time.
It is entirely up to our discretion, to change or otherwise offer any other options to the customer
Special orders (customized hampers, cakes, chocolates) will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to The Kakaoguy Kitchen and stored until further notice.
Should you require a future delivery date, you will shoulder the additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, baked item and chocolate that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.